Brother blames Microsoft (!)

I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
except scanning. I spent two hours on the phone with Brother Tech Support
trying various solutions including changing my registry. I was shocked to
hear this, but they said that XP is simply incompatible with 5840's scanning
software, and that I have to get Microsoft to fix XP (!). Now, a new printer
will cost me half the price of a phone call to Microsoft. Does anyone have
any suggestions on this?

(P.S. Situations like this remind me of the final scene in OFFICE SPACE,
where they demolish the printer.)

All I can say is that the driver are here:
http://welcome.solutions.brother.com...dlid=dlf000858

I don't know if the scanner functions are usable under this package.

Tom


"Mike Row Soft" <> wrote in message
news:CB2BA82D-8C03-412E-8248-...
>I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
> except scanning. I spent two hours on the phone with Brother Tech Support
> trying various solutions including changing my registry. I was shocked to
> hear this, but they said that XP is simply incompatible with 5840's
> scanning
> software, and that I have to get Microsoft to fix XP (!). Now, a new
> printer
> will cost me half the price of a phone call to Microsoft. Does anyone
> have
> any suggestions on this?
>
> (P.S. Situations like this remind me of the final scene in OFFICE SPACE,
> where they demolish the printer.)

There was a firmware update for this model,dated 10/02/2008.
Was it accomplished? It did have to do with scanning not working.

"Tom Ferguson" <> wrote in message
news:...
> All I can say is that the driver are here:
> http://welcome.solutions.brother.com...dlid=dlf000858
>
> I don't know if the scanner functions are usable under this package.
>
> Tom
>
>
> "Mike Row Soft" <> wrote in message
> news:CB2BA82D-8C03-412E-8248-...
>>I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
>> except scanning. I spent two hours on the phone with Brother Tech
>> Support
>> trying various solutions including changing my registry. I was shocked
>> to
>> hear this, but they said that XP is simply incompatible with 5840's
>> scanning
>> software, and that I have to get Microsoft to fix XP (!). Now, a new
>> printer
>> will cost me half the price of a phone call to Microsoft. Does anyone
>> have
>> any suggestions on this?
>>
>> (P.S. Situations like this remind me of the final scene in OFFICE SPACE,
>> where they demolish the printer.)
>