Brother MFC-8300 Printing Blank Pages

Hello,

I have a Brother MFC-8300 hooked up to my PC. I'm running Vista Ultimate
64-bit, and XP Professional 32-bit. The printer works just fine in XP,
prints alright and everything, however when I go to print anything from
anywhere in Vista, all I get are blank pages, even printing test pages. I
contacted Brother and they told me I had to contact Microsoft to resolve the
issue. There are no other drivers, aside from the built-in Vista drivers.
Does anyone know how to possibly resolve this issue? Thank you

Is this a multi boot machine or two separate computers?

LPT or USB?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Darkvette" <> wrote in message
news:3759B6F5-AEAF-4861-985B-...
> Hello,
>
> I have a Brother MFC-8300 hooked up to my PC. I'm running Vista Ultimate
> 64-bit, and XP Professional 32-bit. The printer works just fine in XP,
> prints alright and everything, however when I go to print anything from
> anywhere in Vista, all I get are blank pages, even printing test pages. I
> contacted Brother and they told me I had to contact Microsoft to resolve
> the
> issue. There are no other drivers, aside from the built-in Vista drivers.
> Does anyone know how to possibly resolve this issue? Thank you

It's a multi-boot PC, and the printer is USB. I checked Brother's website
again, and they posted a notice dated 7/2/07, which is well after I contacted
them. This pdf from their website states a known bug in the Vista 64-bit
Built-in drivers. There is a link to download the replacement drivers. The
link is pasted below. Either way, I downloaded the replacement driver,
reinstalled the printer and now it works just fine.

http://www.brother.com/E-ftp/windowsvista/us.html - Vista News Support Site
http://pub.brother.com/pub/com/pdf/v...ista64-faq.pdf - Vista Driver
Issue PDF


"Alan Morris [MSFT]" wrote:

> Is this a multi boot machine or two separate computers?
>
> LPT or USB?
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Darkvette" <> wrote in message
> news:3759B6F5-AEAF-4861-985B-...
> > Hello,
> >
> > I have a Brother MFC-8300 hooked up to my PC. I'm running Vista Ultimate
> > 64-bit, and XP Professional 32-bit. The printer works just fine in XP,
> > prints alright and everything, however when I go to print anything from
> > anywhere in Vista, all I get are blank pages, even printing test pages. I
> > contacted Brother and they told me I had to contact Microsoft to resolve
> > the
> > issue. There are no other drivers, aside from the built-in Vista drivers.
> > Does anyone know how to possibly resolve this issue? Thank you
>
>
>

I tried using the driver referenced in that PDF, and on that web page,
but it did not work for me. I still only get one blank page for every
print job (including the test page) sent from my Vista 64-bit computer.
The printer works fine from XP (32-bit). Any other fixes? Brother tells
me I have to go through Microsoft's web site, and Microsoft seems to
think nothing's wrong.


--
PhantomEngineer