I've found that when I have KB969897 installed, I can't print HTML and when
I have it removed, I can. This appears to only be a problem on a computer
with Office/Outlook 2003 installed. On another computer with KB969897
installed, but not Office I can print HTML fine.
I posted my findings in microsoft.public.outlook.general - Cant print from
outlook and other problems.
Sorry, but I don't have a fix other than avoid installing this patch.
randy
"Bitzer" <> wrote in message
news:87CB8BB4-1D5C-4240-8404-...
> Hi. Has anyone resolved this issue? I have a customer with the exact same
> problem that started around 11-06-09 to 18-06-09 depending on when their
> PC/Laptop was restarted after some Windows updates. The common
> denominators
> seem to be KB969897, 969898, 968537, 961501 and 970238. I've tried turning
> on
> the reading pane (a suggested fix I found) which worked for a few emails
> initially but other than that I have not had any luck.
>
> "MSI for KB942367 hotfix" wrote:
>
>> Exact same problem! About two weeks ago my ability to print HTML
>> formatted
>> emails from Outlook 2003 or print anything from IE 7.0 simply stopped
>> working.
>> No error message, no Event Log notification, nothing.
>> The print button or File>Print simply doesn't do anything when pressed.
>> I'm certain it was a Windows Update that did it but I've no idea which
>> one.
>> I know that the Active X Killbits updates have a known problem with
>> breaking
>> print controls but I don't have any of those installed for just that
>> reason.
>>
>> "Silk Hope" wrote:
>>
>> > I am having the same issue, I have uninstalled and reinstalled Outlook
>> > 2003,
>> > I have deleted cache files and registry keys. Using a READASPLAIN=1
>> > registry
>> > hack I can view and print all messages in rich text but if the message
>> > is
>> > HTML the print button, file print or ctrl P does not work. Any help is
>> > greatly appreciated.
>> >
>> > "YoJa" wrote:
>> >
>> > > Yes. It has been working fine until last week when it stopped
>> > > printing. I
>> > > haven't installed any new software or hardware.
>> > >
>> > > "Diane Poremsky [MVP]" wrote:
>> > >
>> > > > Do you have all the latest updates for outlook and windows
>> > > > installed?
>> > > >
>> > > > --
>> > > > Diane Poremsky [MVP - Outlook]
>> > > > Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
>> > > > Outlook 2007: http://www.slipstick.com/outlook/ol2007/
>> > > >
>> > > > Outlook Tips by email:
>> > > > dailytips-subscribe-
>> > > >
>> > > > Exchange Messaging Outlook newsletter:
>> > > > EMO-NEWSLETTER-SUBSCRIBE-
>> > > >
>> > > > Outlook Tips: http://www.outlook-tips.net/
>> > > > Outlook & Exchange Solutions Center: http://www.slipstick.com
>> > > >
>> > > > You can access this newsgroup by visiting
>> > > > http://www.microsoft.com/office/comm...s/default.mspx or
>> > > > point your
>> > > > newsreader to msnews.microsoft.com.
>> > > >
>> > > >
>> > > > "YoJa" <> wrote in message
>> > > > news:44B32B2B-98E4-473D-BAF3-...
>> > > > > Windows XP Pro
>> > > > > Outlook 2003
>> > > > >
>> > > > > I can print rich test but when I try to print an email that was
>> > > > > created
>> > > > > using HTML it doesn't print. I don't get any error messages.
>> > > >
>> > > >
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