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error messages with HP photosmart 7960 printer

 
 
Lori
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      10-18-2003, 08:12 PM
I downloaded the update drivers for my new ph ps7960
printer and now I get several error messages. I don't know
if they are associated with IE 5.5 or the printer itself.
I have winme2000. I am not knowledgable when it comes to
troubleshooting, could someone email me a fix for these
errors so I can use my new HP Photosmart printer?
The errors are:
"Hposm has caused an error in KERNEL32.DLL"
"Hposm has caused an error in OLEAUT32.DLL"
"Hposm has caused an error in OLEPRO32.DLL"
"Hposm has caused an error in SETUPAPI.DLL"
"Motive Directory has caused an error in OLEAUT32.DLL"
"Motive Directory has caused an error in OLEPRO32.DLL"
"Motive Directory has caused an error in SETUPAPI.DLL"
"Motive Directory has caused an error in KERNEL32.DLL"
Thank you for your help!
 
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Cari MS-MVP
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      10-19-2003, 05:05 AM
Motive Directory is a program related to monitor resolution and specific to
Dell PCs.... you'd have to contact Dell for resolution with that... but I
suggest you uninstall the printer and then reinstall.

I'm not sure what you're doing posting in a WindowsME operating system
newsgroup because ME bears no resemblance to 2000... but follow my
instructions for printer removal and installation for XP which is the same
as 2000.

http://www.coribright.com/windows/Article%20One.htm

Do NOT miss out on Step 4. If you do, the older corrupted drivers will
simply be reinstalled.

Cari
www.coribright.com

"Lori" <> wrote in message
news:010701c395b4$1b1e7a60$...
> I downloaded the update drivers for my new ph ps7960
> printer and now I get several error messages. I don't know
> if they are associated with IE 5.5 or the printer itself.
> I have winme2000. I am not knowledgable when it comes to
> troubleshooting, could someone email me a fix for these
> errors so I can use my new HP Photosmart printer?
> The errors are:
> "Hposm has caused an error in KERNEL32.DLL"
> "Hposm has caused an error in OLEAUT32.DLL"
> "Hposm has caused an error in OLEPRO32.DLL"
> "Hposm has caused an error in SETUPAPI.DLL"
> "Motive Directory has caused an error in OLEAUT32.DLL"
> "Motive Directory has caused an error in OLEPRO32.DLL"
> "Motive Directory has caused an error in SETUPAPI.DLL"
> "Motive Directory has caused an error in KERNEL32.DLL"
> Thank you for your help!



 
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