382 Error OKI C531DN

Joined
Sep 29, 2016
Messages
2
Hi,

Please help if you can, i keep getting this error, the paper is stuck in the fuser unit, i remove it then it just jams again.

The only what i seem to be able to print is to use the MP Tray and open the back tray and it goes through fine but any time i use the big tray it jams.

I have take it apart over ten times and cannot see any paper or small pieces anywhere but it just keeps jamming.

I have attached some images of how the paper is being crumpled.

Any help will be much appreciated.

Thanks
Rachel :)
 

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