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Message: [QUOTE="l_d_allan, post: 203243, member: 5680"] Well, rather frustrating. But that is the nature of printing ... I'm actually amazed that printing works at all, considering all that can go wrong. Some questions: * What application(s)? Same or different on the different computers? * What are they trying to print ... emails? forms? web-pages that is just text? Or with images? * Has the wife's computer been able to print in the past? * I infer this is mostly or all text. Can you do "print preview" from within a browser? * Perhaps start from a super basic app like "WordPad" that is included with Win-7 and try printing. * Can you look in the Control Panel for devices, and see if they are installed ok? Check the "Device Manager" to see if install was "happy". * Rebooted since the printer installation? That can cure a multitude of ailments. * Done a "Windows Update" in case there has been an update to refresh the driver of this relatively old printer. HTH [/QUOTE]