Message to replace toner won't go away

Joined
May 29, 2016
Messages
1
MFC HL2740DW. I just replaced toner with a new Brother toner cartridge. Printer works but still shows error message to replace toner. Could this be because I just opened and installed the starter cartridge that came with the printer? When I set the printer up I installed a new high yield cartridge.
What can I do?
I have unplugged the printer, rebooted the PC. taken the cartridge back out and put it back in several times. I did shake the cartridge side to side and I moved the cleaner for the wire on the drum.
 
Joined
May 11, 2016
Messages
21
This is part drum reset but as long as you follow the steps correctly it will clear the message of *Replace toner* (Be aware of step 5) Let me know how you get on.

1. On the printer, open the front toner compartment door.
2. The Printer display will read, “Front cover open.”
3. Press the “Clear” button.
4. Printer will beep and the display should read, “Replace Drum?”
5. This is the tricky part, ignore the replace drum instructions. Instead on the keypad type in “*00″.
6. Display should read, “Accepted”.
7. Close the toner access door, the printer will initialize and be reset.
 

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