"The HP LaserJet 1020 has the front door open or the toner cartridgeis missing."

Discussion in 'Hewlett Packard' started by aesthete8@hotmail.com, Jan 1, 2008.

  1. Guest

    I get this message even though the front door is NOT open nor is the
    toner cartridge missing.

    Help!
     
    , Jan 1, 2008
    #1
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  2. Tony Guest

    Re: "The HP LaserJet 1020 has the front door open or the toner cartridge is missing."

    "" <> wrote:
    >I get this message even though the front door is NOT open nor is the
    >toner cartridge missing.
    >
    >Help!


    The simplest thing to do is to remove the cartridge and examine it. There are 3
    (I think) contacts at the ends of the cartridge that mate with contacts in the
    printer. Make sure they are all clean (in the cartridge and the printer), from
    memory some of the ones in the printer are spring metal, make sure they are
    bent out far enough to touch the cartridge contacts.
    If the problem is with the door you will need to strip the printer down,
    Tony
    MS MVP Printing/Imaging
     
    Tony, Jan 1, 2008
    #2
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