windows 98 client printing to xerox phaser 860

We have a customer that has recently had a xerox phaser
860 installed by us, and since then has been getting
spool32 errors with kernel32.dll.

My collegue has re-installed print drivers, and tried
direct printing (which does fix the problem but customer
doesnt like the slow printing aspect) so we are stuck.
Customer does not have any internal/external IT support
and refuses to accept that its possible the OS is slightly
corrupted..

anyone got any idea's..searched technet for specific error
and fixes, but so far not had much joy.
regards

If they don't have the latest driver, then I suggest downloading and
installing it.

http://www.office.xerox.com/cgi-bin/DriverD.pl

If a new driver doesn't help, then check out this article:

How to Troubleshoot Spool32 Error Messages
http://support.microsoft.com/?kbid=191949

PattyL


"jamie long" <> wrote in message
news:09ef01c351d7$fdc328f0$...
> We have a customer that has recently had a xerox phaser
> 860 installed by us, and since then has been getting
> spool32 errors with kernel32.dll.
>
> My collegue has re-installed print drivers, and tried
> direct printing (which does fix the problem but customer
> doesnt like the slow printing aspect) so we are stuck.
> Customer does not have any internal/external IT support
> and refuses to accept that its possible the OS is slightly
> corrupted..
>
> anyone got any idea's..searched technet for specific error
> and fixes, but so far not had much joy.
> regards