Xerox Phaser 5500N printer jams every morning

I have a Xerox Phaser 5500N printer that will have multiple jams every
morning. However once it will go through about 15 pages, and it looks
like it's warmed up, it will print normally througought the day. The
printer is out of warranty, and I have had a printer tech come in and
service it, however all he seemed to do is change the rollers on all
the trays. Has anyone come accross this or know what I can do that
could fix this issue.

The supplies are as follows:
Color Status: Black 60%
Fuser: Life Remaining 72%
Drum: Life Remaining 30%

"Speilman_54" <> wrote in message
news: oups.com...
>I have a Xerox Phaser 5500N printer that will have multiple jams every
> morning. However once it will go through about 15 pages, and it looks
> like it's warmed up, it will print normally througought the day. The
> printer is out of warranty, and I have had a printer tech come in and
> service it, however all he seemed to do is change the rollers on all
> the trays. Has anyone come accross this or know what I can do that
> could fix this issue.
>
> The supplies are as follows:
> Color Status: Black 60%
> Fuser: Life Remaining 72%
> Drum: Life Remaining 30%
>

I'm surprised he didn't tell you to store your paper somewhere else until
you're ready to use it. Maybe he figures if he lightens your wallet enough
you'll wake up to this fact on your own.

mark_

I'm not sure I understand what you mean by storing paper. That
wouldn't make a difference in why the printer is jaming.

Does anyone know much about these printers, and what it is exactly that
would be causing it to jame every morning.


mark_digital© wrote:
> "Speilman_54" <> wrote in message
> news: oups.com...
> >I have a Xerox Phaser 5500N printer that will have multiple jams every
> > morning. However once it will go through about 15 pages, and it looks
> > like it's warmed up, it will print normally througought the day. The
> > printer is out of warranty, and I have had a printer tech come in and
> > service it, however all he seemed to do is change the rollers on all
> > the trays. Has anyone come accross this or know what I can do that
> > could fix this issue.
> >
> > The supplies are as follows:
> > Color Status: Black 60%
> > Fuser: Life Remaining 72%
> > Drum: Life Remaining 30%
> >
>
> I'm surprised he didn't tell you to store your paper somewhere else until
> you're ready to use it. Maybe he figures if he lightens your wallet enough
> you'll wake up to this fact on your own.
>
> mark_

In message <. com>,
Speilman_54 <> writes
>I'm not sure I understand what you mean by storing paper. That
>wouldn't make a difference in why the printer is jaming.
>
>Does anyone know much about these printers, and what it is exactly that
>would be causing it to jame every morning.

It could well make a difference, where do you keep your paper? What are
the conditions like, temperature and humidity? Are they different to
where the machine is. Try unwrapping a ream of paper and leaving it by
the printer for a day to acclimatise.

What are the conditions where the printer is? Do they vary much during
the day (and night)? Do you turn the machine off every night, if so does
it get cold? Does it behave better if you leave it on all the time?


--
Timothy

The paper is next to the printer and this printer is a production
machine and goes through a number of bundles in a day. The temperature
is regulated and is not in the sun at all. The machine is not turned
off at night as it is in use normally until around 2-3 am. And the
night staff aren't too reliable to make sure devices are turned off.

It really only jams in the morning when the first job goes through. It
will print the first page fine and then it will jam on the second page.
Once you clean the jam, it prints the first page again and jams right
after that. This continues for about 15 pages and then it will work
fine for the most part of the day.

This is the reason why I don't believe it is an issue at all with how
the paper is being stored. To me it looks more like the fuser is not
working properly, however the status show's it over 50% life, and a
maintenance kit runs you over $400. I don't know about how the fuser
works myself though.

wrote:
> In message <. com>,
> Speilman_54 <> writes
> >I'm not sure I understand what you mean by storing paper. That
> >wouldn't make a difference in why the printer is jaming.
> >
> >Does anyone know much about these printers, and what it is exactly that
> >would be causing it to jame every morning.
>
> It could well make a difference, where do you keep your paper? What are
> the conditions like, temperature and humidity? Are they different to
> where the machine is. Try unwrapping a ream of paper and leaving it by
> the printer for a day to acclimatise.
>
> What are the conditions where the printer is? Do they vary much during
> the day (and night)? Do you turn the machine off every night, if so does
> it get cold? Does it behave better if you leave it on all the time?
>
>
> --
> Timothy

In message < .com>,
Speilman_54 <> writes
>The paper is next to the printer and this printer is a production
>machine and goes through a number of bundles in a day. The temperature
>is regulated and is not in the sun at all. The machine is not turned
>off at night as it is in use normally until around 2-3 am. And the
>night staff aren't too reliable to make sure devices are turned off.
>
>It really only jams in the morning when the first job goes through. It
>will print the first page fine and then it will jam on the second page.
> Once you clean the jam, it prints the first page again and jams right
>after that. This continues for about 15 pages and then it will work
>fine for the most part of the day.
>
>This is the reason why I don't believe it is an issue at all with how
>the paper is being stored. To me it looks more like the fuser is not
>working properly, however the status show's it over 50% life, and a
>maintenance kit runs you over $400. I don't know about how the fuser
>works myself though.

I _wonder_ if some heating element inside it might be being a bit
temperamental, ie: it might cool down a bit for its few hours rest and
then struggle to get back up to the proper temperature. Could you try
running a script to get it to print something every so often all through
the night? Do you want to try posting your question to
thecopiernetwork.com, service engineers seem to hang around in there.

--
Timothy

"Speilman_54" <> wrote in message
news: oups.com...
> The paper is next to the printer and this printer is a production
> machine and goes through a number of bundles in a day. The temperature
> is regulated and is not in the sun at all. The machine is not turned
> off at night as it is in use normally until around 2-3 am. And the
> night staff aren't too reliable to make sure devices are turned off.
>
> It really only jams in the morning when the first job goes through. It
> will print the first page fine and then it will jam on the second page.
> Once you clean the jam, it prints the first page again and jams right
> after that. This continues for about 15 pages and then it will work
> fine for the most part of the day.
>
> This is the reason why I don't believe it is an issue at all with how
> the paper is being stored. To me it looks more like the fuser is not
> working properly, however the status show's it over 50% life, and a
> maintenance kit runs you over $400. I don't know about how the fuser
> works myself though.
>
Are you sending the first job while the printer is in a low power state and
expecting the printer to "wake up"? If so, try sending the first job_after_
the printer is fully ready.
If this doesn't work I'm out of ideas.
mark_

I think what he is saying is that the paper being stored in the
printer's tray all night is being altered by some environmental factor
during that storage that is causing it to jam. This could be that the
paper gets too damp, or curled, or cold, or sticks together or whatever.
He's suggesting that something is happening to at least the top several
pages while they are sitting in the printer tray overnight which causes
them to jam in the printer.

That may or may not be accurate, but it may be worth a try... don't
leave any paper in the tray when you are done for the day. Add fresh
paper in the morning, and see if it works better.

Art


Speilman_54 wrote:

> I'm not sure I understand what you mean by storing paper. That
> wouldn't make a difference in why the printer is jaming.
>
> Does anyone know much about these printers, and what it is exactly that
> would be causing it to jame every morning.
>
>
> mark_digital© wrote:
>
>>"Speilman_54" <> wrote in message
>>news: groups.com...
>>
>>>I have a Xerox Phaser 5500N printer that will have multiple jams every
>>>morning. However once it will go through about 15 pages, and it looks
>>>like it's warmed up, it will print normally througought the day. The
>>>printer is out of warranty, and I have had a printer tech come in and
>>>service it, however all he seemed to do is change the rollers on all
>>>the trays. Has anyone come accross this or know what I can do that
>>>could fix this issue.
>>>
>>>The supplies are as follows:
>>>Color Status: Black 60%
>>>Fuser: Life Remaining 72%
>>>Drum: Life Remaining 30%
>>>
>>
>>I'm surprised he didn't tell you to store your paper somewhere else until
>>you're ready to use it. Maybe he figures if he lightens your wallet enough
>>you'll wake up to this fact on your own.
>>
>>mark_
>
>

Can you determine where in the paper transport process the paper is
jamming? Is the paper that jams printer on with the ink/toner?

Is the 5500N a solid ink or laser toner printer?

It is true that if the fuser is not heating to full temperature with a
solid ink model it could cause the paper to stick.


Another possibility is that the fuser uses fuser oil, which is a
silicone oil that the fuser gets coated with during the printing
process. This oil keeps the toner/ink from sticking to the fuser and
possibly causing jams. Perhaps the fuser oil level is low, or the pad
that distributes it is contaminated or too dry.

Also, if the fuser is scratched or the teflon coating is compromised the
paper can tend to stick to the fuser drum because it picks up toner/ink
and then the heat glues it to the toner on the paper going through.

If you can determine where in the process the paper is jamming, it may
go a long way toward determining what's wrong.

Art


Speilman_54 wrote:

> The paper is next to the printer and this printer is a production
> machine and goes through a number of bundles in a day. The temperature
> is regulated and is not in the sun at all. The machine is not turned
> off at night as it is in use normally until around 2-3 am. And the
> night staff aren't too reliable to make sure devices are turned off.
>
> It really only jams in the morning when the first job goes through. It
> will print the first page fine and then it will jam on the second page.
> Once you clean the jam, it prints the first page again and jams right
> after that. This continues for about 15 pages and then it will work
> fine for the most part of the day.
>
> This is the reason why I don't believe it is an issue at all with how
> the paper is being stored. To me it looks more like the fuser is not
> working properly, however the status show's it over 50% life, and a
> maintenance kit runs you over $400. I don't know about how the fuser
> works myself though.
>
> wrote:
>
>>In message <. com>,
>>Speilman_54 <> writes
>>
>>>I'm not sure I understand what you mean by storing paper. That
>>>wouldn't make a difference in why the printer is jaming.
>>>
>>>Does anyone know much about these printers, and what it is exactly that
>>>would be causing it to jame every morning.
>>
>>It could well make a difference, where do you keep your paper? What are
>>the conditions like, temperature and humidity? Are they different to
>>where the machine is. Try unwrapping a ream of paper and leaving it by
>>the printer for a day to acclimatise.
>>
>>What are the conditions where the printer is? Do they vary much during
>>the day (and night)? Do you turn the machine off every night, if so does
>>it get cold? Does it behave better if you leave it on all the time?
>>
>>
>>--
>>Timothy
>
>