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Message: [QUOTE="davidparker, post: 233078, member: 22563"] I’ve run into this with Brother before, they can be super picky about chips. Swapping chips usually works, but if the printer already flagged them as “empty,” it’s tough to override. The cover-open/back/cancel trick only works on certain firmware versions, so if yours is newer, it may be blocked. Honestly, if you’ve tried the reset steps and it still won’t clear, your best bet is returning it while you still can. Brother doesn’t play nice with aftermarket toner anymore. [/QUOTE]