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Message: [QUOTE="davidparker, post: 229757, member: 22563"] Hey! everyone, I’ve run into this kind of issue before with a Brother printer here’s a step-by-step you can try: [LIST] [*][JUSTIFY][B]Do a full reset[/B] – Turn off the printer, unplug it, then hold down the [B]Go[/B] or [B]Cancel[/B] button (depends on model) while plugging it back in and turning it on. Keep holding until all lights flash, then let go. This sometimes forces a reset.[/JUSTIFY] [*][JUSTIFY][B]Check for a stuck print job[/B] – Go to your PC’s printer queue and make sure there’s nothing jammed up. Cancel everything and try again.[/JUSTIFY] [*][JUSTIFY][B]Try a factory reset[/B] – Look up the steps for your specific model to do a factory settings reset. Usually involves a combo of buttons while powering on.[/JUSTIFY] [*][JUSTIFY][B]Check the drum/toner placement[/B] – Even if you don’t see an error message, if the toner or drum isn’t seated properly, the printer can hang.[/JUSTIFY] [*][JUSTIFY][B]Firmware update[/B] – If you can access the Brother support site, see if there’s a firmware update for your model. Sometimes a bug gets fixed in those.[/JUSTIFY] [*][JUSTIFY][B]Call support if stuck[/B] – If all lights are solid and nothing works, could be a hardware issue or main board failure. Brother support might be your best bet at that point. [/JUSTIFY] [/LIST] Hope one of these helps! Let me know how it goes. [/QUOTE]