Brother printer no Detecting genuine ink

Discussion in 'Brother' started by K Fuller-Quinn, Jan 10, 2018.

  1. K Fuller-Quinn

    K Fuller-Quinn

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    My MFc-j6510DW printer is saying it can not detect the magenta ink all of a sudden. The cartridge is half full, but I bought another genuine cartridge thinking it might fix it but it isn’t detecting the new one either. I have put it in slowly and taken all the inks out and put them back in but it still isn’t working.
     
    K Fuller-Quinn, Jan 10, 2018
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  2. K Fuller-Quinn

    ruffin

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    Clean copper contacts on cartridge and mating cavity contacts, where you insert cartridge.
    Use alcohol on soft rag
     
    ruffin, Jan 11, 2018
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