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Message: [QUOTE="Philfy Phil, post: 216678, member: 14972"] Hi, new guy here. I have two identical Brother printers, one running on a Windows 10 OS and the other on a Windows 7. On the same day, both have decided to not recognise the genuine ink cartridges and I have put in (puchased months apart). I've tried all the basic fixes, turning off unplugging with and without the cartridges in. I'm assuming any Windows updates couldn't have caused this. I can still use the scanner without any problems. Thanks in advance. [/QUOTE]