BrotherMFC-J4510 only printing colour pages

[Chris Parker]

Hi I recently printed reports from Sage accounts, but needed to cancel the job. Then when I tried to print from Word etc, it would only print in colour. The cartridges are full and I have followed all the instructions for cleaning the heads and also used solution with a kit but absolutely no black is printing. I stopped the spooler and restarted it. Can anyone help?

 

[Alberto]

Click Print, go to Properties and then make a standard-clean. It´s one of the first steps.