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Message: [QUOTE="richardsmith01296, post: 229882, member: 27038"] We've all been there - something's wrong with your YouTube TV and you need help now. Maybe your channels aren't loading right, you got charged twice, or you just want to cancel. The website and app make it seem impossible to get real help. So what's the secret to reaching an actual human? First, try the basics: [LIST=1] [*]Open the YouTube TV app [*]Tap your profile picture [*]Select "Help" [*]Choose "Contact Us" [/LIST] This might get you a live chat option during business hours. But let's be real - half the time this just leads you in circles. When you really need to speak to someone, you'll want the direct YouTube TV support phone number: [B] (800) 304-7011[/B] Here's what to know about calling: [LIST] [*]Call between 9AM-9PM Eastern Time for best results [*]The automated system will ask what you need - just say "representative" [*]Have your account email ready - they'll ask for it right away [*]Be prepared to wait on hold (maybe 10-20 minutes) [/LIST] Why is calling sometimes better? Because: [LIST] [*]You get answers immediately instead of waiting days for email [*]Complex issues are easier to explain to a person [*]You get confirmation your problem is actually solved [*]Cancellations are handled right away with no "oops we didn't process it" later [/LIST] For iPhone users especially, calling can be easier than fighting with the app. The cancellation process in the app has too many steps and "special offers" to make you stay. Sometimes you just want to say "cancel my account" and know it's done. Same goes for billing problems. When there's an unexpected charge or your payment didn't go through right, talking to someone fixes it faster than back-and-forth emails. YouTube TV doesn't make the phone number easy to find because they'd rather you use their online help. But when you really need help, knowing this number saves so much frustration. Has anyone else called this number? How was your experience? Did they solve your problem? Let's share what works so we can all get better help when we need it. [/QUOTE]

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