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Message: [QUOTE="SQYGLE, post: 215801, member: 14159"] My Dell e310dw shows "USERS MODE" on the small menu sceen at start up, and I can not get rid of the message unless I press the "X" button, then the little screen shows a flashing row of blocks. Also, I have to pull out the power lead to switch the printer off. I assume that I may have to press a certain sequence of buttons when turning on the machine,[ATTACH=full]1557[/ATTACH] to factory reset the printer, as the " User Mode " message appears if I am connected to my PC using an USB cable, or with the cable removed. Any help would be very much appreciated. [/QUOTE]