Easy Photo Scan "Cannot find a driver..."

Discussion in 'Printer Drivers' started by wftomlin, Jul 31, 2017.

  1. wftomlin

    wftomlin

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    I just purchased an Epson XP-640 all in one. I ran the setup on the included DVD, but when I try and run Easy Photo Scan, I receive the error:

    NoDriver.jpg

    I also receive this error when trying to run Event Manager:

    NoDriver2.jpg


    I can print and scan using Epson Scan 2, so I know the printer/scanner do work.

    Any ideas?
     
    wftomlin, Jul 31, 2017
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  2. wftomlin

    ruffin

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    Yep, you interrupted the install process. You dont indicate what OS.
    Navigate as follows:
    Control panel -> Devices & Printers -> Right Click XP-640 Icon -> Select Remove Device
    Run your Install DVD again. Carefully follow on screen instructions. Follow your install foldout sheet provided with your printer. Believe USB cable must be disconnected for install process. Read your instructions.

    You can also download your drivers here:
    https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-640/s/SPT_C11CF50201
    Be sure to type in your OS at top of page in window
    Good Luck
     
    Last edited: Aug 1, 2017
    ruffin, Aug 1, 2017
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  3. wftomlin

    wftomlin

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    Thanks for replying.
    I read and followed all the instructions. When setting the printer up, I used the CD that came with the printer. It detected that there was a newer version and downloaded/installed from the internet. As I mentioned in the OP, after the initial install I was able to print on paper & DVDs and scan (using Epson Scan 2).
    I followed your link and download/installed the individual programs, but I still get the same errors. It would be nice if the error message was more specific, i.e. which "scanner driver" and "driver".
    Since the Epson Scan 2 program works, I'm assuming some scanner driver was installed.
    BTW, I'm using win7.
    Thanks again.
     
    wftomlin, Aug 1, 2017
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  4. wftomlin

    ruffin

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    Mr Tomlin: Please navigate as follows:
    Control Panel -> Devices & Printers
    Do you see only one XP-640 Icon or more than one? One will have Green Check, but are there others?
    Go to Start -> All Programs
    Look in both Epson Folders
    Do you see only one Epson Easy Photo Scan or more than one?
    Await your reply

    Regards
     
    ruffin, Aug 1, 2017
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  5. wftomlin

    wftomlin

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    Thanks ruffin.
    Only one icon shows - see attached
    The EPSON folders are as shown. The arrows indicate which programs work. I CAN print from other printers on the network.

    Printers.jpg

    EpsonProgs.jpg
     
    wftomlin, Aug 2, 2017
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  6. wftomlin

    ruffin

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    Mr Tomlin: Looks like computer and software are just fine with exception Easy Photo Scan.
    I was looking for duplication, but see none. Thats good!
    So please follow through with these instructions:

    Navigate Control Panel -> Programs & Features -> Highlight Epson Easy Photo Scan -> Click Uninstall

    Re-boot Computer

    Download Epson Easy Photo Scan Version 1.00.10 to Your Desktop. Download from here:

    https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-640/s/SPT_C11CF50201

    From Your Desktop, Click Easy Photo Scan Download to Initiate Install - Do Not interrupt install process.

    Re-boot Computer

    Click Start -> All Programs -> Epson Software Folder -> Right Click Easy Photo Scan -> Select "Send To Desktop
    Create Shortcut"

    Now Click New Shortcut to Start Easy Photo Scan application

    See These Links:
    https://files.support.epson.com/doc...ware/Tasks/starting_scan_easy_photo_scan.html

    And this Link:

    https://files.support.epson.com/doc...photo_scan/starting_scan_easy_photo_scan.html

    Advise
     
    Last edited: Aug 3, 2017
    ruffin, Aug 2, 2017
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  7. wftomlin

    wftomlin

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    NoScan.jpg

    Still no go. I'd already tried that but thought it was worth another try. I'm going to try Epson's support (if they have one). If they can't figure it out, I'll take it back to Staples. I had a Brother "All-in-One" before this and had no problems whatsoever setting it up. I even had it working on my networked Linux machine and could scan within "Gimp" to create a file to work with. I think Epson should publish a checksum file. It might be corrupted or something.

    Anyway, I appreciate you taking the time to help me out. Thanks!
     
    wftomlin, Aug 4, 2017
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  8. wftomlin

    kanavsingh

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    It would be better if you download the driver online and search for specific Epson product. Otherwise remove the bad driver first from the PC and the reinstall.
     
    kanavsingh, Aug 4, 2017
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  9. wftomlin

    ruffin

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    Ok. Sorry we could not be more help. Really dont think your computer is at fault.
    The printer driver and other Epson software are working. Like you, suspect Epson
    may have bad or corrupted application download. Good luck with it.
     
    ruffin, Aug 4, 2017
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  10. wftomlin

    ruffin

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    One more idea. Would it be worth a try to disable your Anti-Virus and Windows Firewall prior to
    initiating re-install of Easy Photo Scan. Just a thought. Maybe disconnect Internet/Modem cable too.
    Make sure you uninstall Easy Photo Scan first.

    Hope you solve it soon. Cant sleep at night!
     
    ruffin, Aug 5, 2017
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