Epson scan software not working

Discussion in 'Printer Discussion' started by Kapitikarl, Aug 10, 2018.

  1. Kapitikarl

    Kapitikarl

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    Hi All,
    Working through an issue at the moment concerning my Epson Scan Software. The symptoms I am having is this:
    • I click on the Epson Scan Icon on my dektop (or through start menu)
    • The software appears in my taskbar but no window opens on desktop
    • I hear the printer ready itself for scanning
    • The software disappears off my tasbar
    This issue only occurs on my desktop PC, it does not occur on my laptop.

    Some info about my desktop:
    • WINDOWS 10 64 bit Version 1803 (OS Build 17134.191) - same as my laptop
    • Printer connected to Asus RT-AC88U router which has Asuswrt-Merlin OS V 384.6 via lan cable
    • Both laptop (via wifi) and desktop (via LAN cable) are connected to this router
    • Both have most up to date epson printer and scan drivers

    Some troubleshooting activities so far:
    • Currently being escalated to Tier 3 support at Epson Head Office - but support is very sloooooowwwwww - hence my post today
    • Reinstalled windows
    • Reinstalled software
    • Installed Epson proprietary patches
    • Checked scan settings that epson printer is network
    • Ran through scan wizard settings on printer
    • Taken lan cable out of PC and plugged into laptop (scan software continues to work in laptop)
    If anyone has any serious suggestions, I would welcome the opportunity to try them out - I have googled quite a bit but nothing seems to work.

    Kind regards,
    K
     
    Kapitikarl, Aug 10, 2018
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  2. Kapitikarl

    Kapitikarl

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    ... and-a-bump - anyone?
     
    Kapitikarl, Aug 12, 2018
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  3. Kapitikarl

    sabretooth02

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    Scanning issues…


    Please try this scan solution:



    HP Scan Extended


    For Windows: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


    Once downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"



    Check all your settings and expand all tabs and all + signs to see all options that available. And there are a lot of them.



    Make searchable PDFs scans with this free scanning software - https://www.naps2.com/



    NAPS2 also allows you to:



    1. Maximize and resize the scanning screen on your computer.

    2. Scan over 300 ppi/dpi from the Glass or ADF.

    3. Save multiple pages (over 300 ppi/dpi) to one PDF file.

    4. Provide scan resolutions of 100, 150, 200, 300, 400, 600, 800, 1200 dpi.
     
    sabretooth02, Aug 15, 2018
    #3
  4. Kapitikarl

    Kapitikarl

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    Um my printer is an Epson not a HP printer
     
    Kapitikarl, Aug 15, 2018
    #4
  5. Kapitikarl

    sabretooth02

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    So, it's TWAIN software. I use this on my Brother printer along with NPAS2. Try it, see if it works. Works perfect.
     
    sabretooth02, Aug 15, 2018
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