Epson scan software not working

Discussion in 'Printer Discussion' started by Kapitikarl, Aug 10, 2018 at 1:29 AM.

  1. Kapitikarl

    Kapitikarl

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    Hi All,
    Working through an issue at the moment concerning my Epson Scan Software. The symptoms I am having is this:
    • I click on the Epson Scan Icon on my dektop (or through start menu)
    • The software appears in my taskbar but no window opens on desktop
    • I hear the printer ready itself for scanning
    • The software disappears off my tasbar
    This issue only occurs on my desktop PC, it does not occur on my laptop.

    Some info about my desktop:
    • WINDOWS 10 64 bit Version 1803 (OS Build 17134.191) - same as my laptop
    • Printer connected to Asus RT-AC88U router which has Asuswrt-Merlin OS V 384.6 via lan cable
    • Both laptop (via wifi) and desktop (via LAN cable) are connected to this router
    • Both have most up to date epson printer and scan drivers

    Some troubleshooting activities so far:
    • Currently being escalated to Tier 3 support at Epson Head Office - but support is very sloooooowwwwww - hence my post today
    • Reinstalled windows
    • Reinstalled software
    • Installed Epson proprietary patches
    • Checked scan settings that epson printer is network
    • Ran through scan wizard settings on printer
    • Taken lan cable out of PC and plugged into laptop (scan software continues to work in laptop)
    If anyone has any serious suggestions, I would welcome the opportunity to try them out - I have googled quite a bit but nothing seems to work.

    Kind regards,
    K
     
    Kapitikarl, Aug 10, 2018 at 1:29 AM
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  2. Kapitikarl

    Kapitikarl

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    ... and-a-bump - anyone?
     
    Kapitikarl, Aug 12, 2018 at 9:53 AM
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