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Message: [QUOTE="PaulyWalnuts, post: 228226, member: 24613"] Called Brother support. I was given the option to receive a call-back, and the wait time would be 35 minutes. Not unusual... What was unusual, is that 90 minutes later I called back, because I never got a call from them. Wait time 2 hours and 12 minutes. An hour later I got a call, which I'm sure was from the 1st attempt. Man asked what the problem was, said hang on, that's tier 2 support, and was told the wait time would be an hour and 40 minutes. Hour later, I got a call. Even though I "thought" I disabled wifi, I had not. He helped me disable it, and it's worked via Ethernet, since. Man said, Ethernet will always be more stable than wifi. I'm like, Dud, wifi came out in 1996! 38 years ago! Does it have a problem with range? Of course. Why the hell, should I have to run a cable, 25 feet, over rafters in a garage. I'm old! And decrepit. Why should I need a flashlight to see an LCD panel? Must cost more than 10 cents to backlight it. Brother is located in Tennessee. What, do they hire grade school drop-outs to write the documentation? I'd send it back, on principle, but it's too damn heavy! Oh, and as far as I could find, there are no updates to the firmware. Doesn't mean they're not available, just didn't find any. [/QUOTE]