HP 8610 error: One or more cartridges appear to be damage!

Joined
Apr 3, 2022
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2
Hi, I turn it on, it complains about a damaged cartridge, so I open the front door to replace.

When I open the door, the carriage does NOT move, and the error message now says to close the door to print.

I close the door, and the original damaged cartridge error message returns.

I read some article that says you should downgrade you r firmware and I tried to go service menu by 4 taps on back icon on left side of screen, but I can't get to any service menu, and I have tried unplugging, waiting and plugging back in, and I have tried forcefully moving the cartridge, but nothing works.

Anyone has any experience about this error?

Thanks,
 

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