HP OJ d145xi Scanner Failure Turn power off then on again

Discussion in 'Hewlett Packard' started by Linda Donovan, Oct 20, 2004.

  1. My Hewlett Packard Office Jet d145xi all in one printer/scanner/fax
    was intermittently warning "Scanner Failure Turn power off then on
    again" for a month or two, whereupon I would power down and up the HP
    OJ d145 printer and all would be well.

    Now, that warning "Scanner Failure Turn power off then on again"
    constantly displays. It doesn't seem to affect printing - but it won't
    scan.

    Someone said to "clean the mirrors".

    What mirrors?
    Is there a common cause of this (the printer is almost new).

    Where is Bob when you need him :)
     
    Linda Donovan, Oct 20, 2004
    #1
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  2. Linda Donovan

    Ken Guest

    As the printer is almost new you should be dealing with this as a
    warranty claim.
     
    Ken, Oct 20, 2004
    #2
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  3. Linda Donovan

    Bob Headrick Guest

    I do not know much about the D series all-in-one printers, but you should
    contact HP at 1-800-HPINVENt if the unit is still under warranty. If you are
    outside the US look for the "contact HP" link from http://www.hp.com.

    Regards,
    Bob Headrick, not speaking for my employer HP
     
    Bob Headrick, Oct 20, 2004
    #3
  4. Linda Donovan

    camrynyolanda

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    The mirror on the scanner may possibly be the scanner glass. Dust or debris accumulated on the scanner glass may cause an error. It is advisable to clean the scanner glass with a clean, lint-free cloth as this may fix the issue. If the issue still persists, you can check if there is any network connection issue. If there is no issue with the network connections, make sure that you uninstall and then reinstall the scanner software for your HP OJ d 145xi printer.
     
    camrynyolanda, Nov 9, 2017
    #4
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