HP Printer Support (and other things)

Discussion in 'Hewlett Packard' started by David Vincent-Jones, Jan 13, 2007.

  1. Bought an HP 8750 .. 13 " wide printer. (mainly since it offers archival
    output and won't 'gum' up if I ignore it for a couple of months.) Output is
    just fine ... in fact more than acceptable.
    After several months decided to make some small cards in the printer using
    4" x 6" tabbed stock with borderless output. (I would then crop the stock to
    3 pieces 4" x 2".)
    Reported to HP that the printer was not scalling correctly and I was loosing
    edges on 3 sides. (1/8" top and bottom, 1/4" on the end, not a big deal ..
    just a bloody nuisance!)
    HP very helpful ... will send a rebuilt replacement. (Fast response)
    Printer #2 showed same problem. HP very helpful .. will send a second
    rebuilt replacement.
    Printer #3 Dead on arrival. HP still very helpful .. will send a brand *new*
    replacement. Thank you!
    Printer #4 Still the same problem .. I guess I just give up.
    I must say they really try and in general the printer output looks to me at
    least as good as any of the competition but HP appears to not really be
    geared (at least, with this product) to my graphic needs and expectations.
    I have had similar experiences with HP over other products .. their service
    is very responsive but unfortunately I have lost all confidence in their
    products.
    Shame!
     
    David Vincent-Jones, Jan 13, 2007
    #1
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  2. David Vincent-Jones

    Eagle1 Guest

    2-20-07

    I've just bought an HP 4180, not installed yet, and hope I'll not have
    any trouble. Anyone know the page at HP.com where update disks are
    available? Might there have been an Update that would have solved
    your problem which they forgot to tell you about? Did you have to
    phone? Do you still have the phone number? I forgot to look at the
    date on your post. Anyone?

    The installation disk for my outdated 1310 is damaged or worn out,
    will not open, so nobody can use it and I keep getting a TrayApp
    popup that won't turn off, don't think reinserting will turn it off.


    I paid $11 for an Update disk once before, and I'm sure yet another
    Update disk should be available although they don't sell that series
    any more. I may even have seen one for about $27, that might work,
    meant to try to ask them, but can't find the page again!

    The 4180 is supposed to allow me to control the percent it enlarges
    copies, so I'm not too disappointed about having to buy a new one.
     
    Eagle1, Feb 22, 2007
    #2
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  3. David Vincent-Jones

    Bob Headrick Guest

    http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers is a
    link to driver downloads (and disk ordering for products with that option).
    For the Photosmart C4180 the link is
    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=1141647&lang=en
    for XP. The version there is 7.0.1, dated June 2006.

    For the PSC 1310 series the drivers are 4.2.0, dated October 2004.

    Regards,
    Bob Headrick, MS MVP Printing/Imaging
     
    Bob Headrick, Feb 22, 2007
    #3
  4. David Vincent-Jones

    Hankpac

    Joined:
    Jan 17, 2017
    Messages:
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    I don't think I am at risk of hijacking this thread, since it already has two different printers on it, so here goes:
    HP 8750, the screen on top, shows French language. I cant figure out how to change it.
    do I have to totally uninstall this printer and start over (I don't even know if that will work) .
    I am using a Macbook Pro, with Yosemite.
    It installed fine, even though HP doesn't support it any more, and I can order it to cldan heads etc.
    How do I change the language?
    Thanks.
     
    Hankpac, Jan 17, 2017
    #4
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