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Message: [QUOTE="JayKay2017, post: 210447, member: 10677"] [B][SIZE=7][COLOR=#ff0000]Solved[/COLOR][/SIZE][/B]....sequencing error...the reality from my above original post "... Yes I get a dial tone, but when it....." ......no one, but no one asked when it came out. Brother support personnel did not catch but when I walked through verbally it became apparent that the both of us said "Wait why did the dial comes on first"....and then the "hook" button came into discussion...support (and about 5 other Customer Service folks) and I both kinda missed that little excessive step.....NO, do not hit the hook button.....just punch in phone number (like it says in the manual...and 6 people didn't catch it) and hit START...all working...a very painful trip to go on. [/QUOTE]