Hi,
I have a very weird connection problem with the scanner interface. I have a J5910DW works fine from 5 years, with different networks and devices, with wifi connection. Suddenly, the connection with the printer failed. I relaunched the network configuration from the printer. It find SSID well and print the "WLAN report" as OK. The name of the network is the good one. Printer works fine again, but not the scanner. I use the "Control Center" to make my scans, and the scanner appears as "offline". I launched the "Brother Status Monitor" and the printer appears as "offline" too. When I try to scan something, I have a default of connection issue [MTW005]. I tied to update the firmware of the printer with the "FirmwareUpdateTool" just downloaded from the brother support website, but it failed to find any machine to update. When I tried to scan via the Macos interface (preferences - printers and scanners - scan - open the scan) I have a connexion problem too (-9923).
I googled all of that, but not a clue of what it's going on...
I really stucked her. I don't undersand why it's connected and not connected. I can print something, but nothing else... It is so weirdo... Do you have a clue ?
My configuration :
MacOs Mojave version 10.14.5
Brother MFC-J5910DW (I don't know the version of the firmware, I don't know how to find it)
Print driver : 4.5.3 (the last one)
Scanner driver : 4.2.0 (the last one)
I have a very weird connection problem with the scanner interface. I have a J5910DW works fine from 5 years, with different networks and devices, with wifi connection. Suddenly, the connection with the printer failed. I relaunched the network configuration from the printer. It find SSID well and print the "WLAN report" as OK. The name of the network is the good one. Printer works fine again, but not the scanner. I use the "Control Center" to make my scans, and the scanner appears as "offline". I launched the "Brother Status Monitor" and the printer appears as "offline" too. When I try to scan something, I have a default of connection issue [MTW005]. I tied to update the firmware of the printer with the "FirmwareUpdateTool" just downloaded from the brother support website, but it failed to find any machine to update. When I tried to scan via the Macos interface (preferences - printers and scanners - scan - open the scan) I have a connexion problem too (-9923).
I googled all of that, but not a clue of what it's going on...
I really stucked her. I don't undersand why it's connected and not connected. I can print something, but nothing else... It is so weirdo... Do you have a clue ?
My configuration :
MacOs Mojave version 10.14.5
Brother MFC-J5910DW (I don't know the version of the firmware, I don't know how to find it)
Print driver : 4.5.3 (the last one)
Scanner driver : 4.2.0 (the last one)
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