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Message: [QUOTE="UpAndPrinting, post: 227259, member: 22349"] If you're talking about the printhead carriage being loose after powering off, that means the printhead is not able to get into the lock position. There could be something on the track. I would disconnect the printer and very carefully flip the printer upside down while shaking it. Do that a few times in a few different angles to move anything that could have fallen in the way out. If the jam happens when you're trying to print something, it could be the duplexer. [/QUOTE]