Toner-cartridge refilling for Epson Aculaser C1900 (also C900)

Discussion in 'Epson' started by John, Nov 15, 2004.

  1. John

    John Guest

    Some time back I promised to report on my experience of refilling a
    black toner cartridge for the Epson Aculaser C1900.

    The aim was to halve the cost of a replacement cartridge.

    The refill was obtained from www.refill-toner.co.uk

    I completely emptied the original cartridge, checking that it weighed
    500 grams. I followed the instructions exactly and the operation went
    very simply and smoothly.

    I printed 24 good copies without problems but then the cartridge
    jammed.

    I contacted the refill supplier about this and they couldn't have been
    more apologetic, refunding my cash immediately.

    I spoke to their engineer about the problem and he said that this was
    a rare occurrence (about 1 in 800) and that nothing more could be done
    as the jamming causes a sponge part in the cartridge to be damaged.

    I was impressed with their honesty and swift readiness to compensate
    me and said that I would try again. They responded by sending me
    another refill kit (in addition to refunding my payment).

    Disappointing technically but rewarding in a business sense.
     
    John, Nov 15, 2004
    #1
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