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[SOLVED] Unbelievable paper loading problems, Pixma MG5750
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[QUOTE="NeilJT, post: 209123, member: 10006"] Hello everyone. A week ago we bought a Pixma MG5750 all-in-one. ever since, scanning has been fine, but printing is a disaster: this is the 1st printer we've ever owned you need a help forum to just put the paper in. far from being a technophobe, i am a software engineer and had dozens of printers through the years, but this one has us both stumped. Over the last week, we were able to print only three times, head alignment tests included, as when we were able to correctly insert the paper (once) we did so by total chance, not having understood what we did, we cannot replicate it. If you simply place the paper on the tray, tighten its edge guides and push it in (the way you do with what must be 99.99% of printers out there) it will overhang the tray by about 3 mm. that's a sure-fire way to spot that it won't print, as it doesn't detect the presence of paper and the rollers aren't able to pull it in. According to the manuals (both included in the box and manually downloaded from canon's site: "holding the right tab on the front cover, pull the cassette out until it stops" and we've done this, but it changes nothing as the paper does not slide all the way in, it still overhangs. besides, the only time we were able to correctly load the paper, we had NOT pulled out the tray, but we were able to make the paper slide all the way in without overhang, by chance. There are two white arrows, one on the tray and one on the side of the printer, that appear to point to each other and nothing else. If you own this printer could you please help us, otherwise we'll have to return it as defective. thank you. [/QUOTE]
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[SOLVED] Unbelievable paper loading problems, Pixma MG5750
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