Reply to thread

Message: [QUOTE="lkegley9, post: 228967, member: 25581"] Dear folks in Printer Forums, I am a technician that works on mostly printers. Well, this HP machine, I replaced the pickup rollers and retard roller and I am sure the tray wouldn't be jamming now. I was told by the customer that the previous technician disabled tray two. And I could not get the machine to print off tray two. And the tray settings on this machine do not allow for disabling the trays that way. And he didn't disable it through the drivers. Besides, I was printing config pages, and it kept going to tray three. How might have he disabled that tray? I am guessing it was physical somehow, like hardware related. Perhaps he unplugged something? Or is there a trick hidden switch somewhere in where the tray is? Please help with ideas, as I am going to have to try to figure that out tomorrow, and my tech support team has not been helpful. Sincerely, Logan [/QUOTE]