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Brother
DCP 9020CDW fuser unit, damaged again
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[QUOTE="ranss10, post: 207443, member: 8621"] Well full marks to Brother. Customer services gave usual story of being out of guarantee and gave me the number of local service engineer but did say I should contact Brothers complaints dept. Emailed complaints who responded within the hour. I the sent them photo of the mark on the Fuser roller and the usage printout. Next reply was that they would carry out a free home inspection. The Service Company came out in a couple of days with a new unit. All now working OK and most important, no charge. Just hoping that this one will last and they have upgraded the part(wishful thinking maybe). [/QUOTE]
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Manufacturers
Brother
DCP 9020CDW fuser unit, damaged again
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