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14 month old EPSON Sure Colour P-9000 just stopped working!!! £1200 fix?
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[QUOTE="Jim Abernethy, post: 210838, member: 10689"] [B]Update - to anyone who happens to come across this and has the same problem!!!! Well I took the board out and gave it to an Electrical Engineer to look over, he found the problem which he stated was a manufacturing fault!.... So how come the printer has worked for 14 months?... well a transistor was found to have not been soldered to the board properly, this connection had eventually failed, it was inevitable, and only a matter of time. 14 months is convenient enough to be just outside of the warranty. So a quoted bill from Epson Customer Services of £1200 was put straight for a bill of £28. Be warned. I am totally disappointed by Epson, what a terrible way to treat loyal customers for the past 20 years. We are currently running 3 large format printers and have always rated their products and promoted them to our students. This episode has shaken our confidence in them and exposed their customer services as a shambles. In the future when these machines give up the ghost, we will definitely take a longer look at Epson's competitors equivalent machines before committing to another. [ATTACH=full]817[/ATTACH] [/B] [/QUOTE]
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14 month old EPSON Sure Colour P-9000 just stopped working!!! £1200 fix?
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