Application crash - Brother iPrint & Scan

Discussion in 'Brother' started by chjohans, Oct 31, 2019.

  1. chjohans

    chjohans

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    Just bought and installed a new Brother multi-function printer to replace a broken Canon printer. Installed the drivers and the printer is working fine. The scanned function works as well.
    But when I install "Brother iPrint & Scan", which is a software package that gives you more control of the scanning process, this software will not start. The process just terminates, and I find the following in Event Viewer:
    Event 1026, .NET Runtime
    Application: Brother iPrint&Scan.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.DirectoryNotFoundException
    at System.IO.__Error.WinIOError(Int32, System.String)
    at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean)
    at System.IO.DirectoryInfo.Create()
    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService.GetApplicationAuthenticationFile()
    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<>c__DisplayClass9_0.<SetAuthenticationInfo>b__0()
    at System.Threading.Tasks.Task.InnerInvoke()
    at System.Threading.Tasks.Task.Execute()
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<SetAuthenticationInfo>d__9.MoveNext()
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
    at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<MarkAsAuthenticated>d__5.MoveNext()
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
    at Rodem.UI.Core.Services.ApplicationAuthenticator+<Authenticate>d__8.MoveNext()
    Exception Info: System.AggregateException
    at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean)
    at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResultCore(Boolean)
    at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Result()
    at Rodem.UI.Wpf.App.OnStartup(System.Windows.StartupEventArgs)
    at System.Windows.Application.<.ctor>b__1_0(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()
    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
    at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Windows.Threading.DispatcherOperation.Invoke()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Application.RunDispatcher(System.Object)
    at System.Windows.Application.RunInternal(System.Windows.Window)
    at System.Windows.Application.Run(System.Windows.Window)
    at Rodem.UI.Wpf.App.Main()
    Event 1000, Application Error
    Faulting application name: Brother iPrint&Scan.exe, version: 4.4.0.33, time stamp: 0x5d4cfad9
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.356, time stamp: 0x8c4198ab
    Exception code: 0xe0434352
    Fault offset: 0x00113522
    Faulting process id: 0x1eb0
    Faulting application start time: 0x01d58ea92f1d9c51
    Faulting application path: C:\Program Files (x86)\Brother\iPrint&Scan\Brother iPrint&Scan.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 4834c575-85e7-42d8-b2e4-01a0fd98199d
    Faulting package full name:
    Faulting package-relative application ID:

    Does anyone have any suggestion re what could be wrong and how to solve this?
     
    chjohans, Oct 31, 2019
    #1
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