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Application crash - Brother iPrint & Scan
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[QUOTE="chjohans, post: 215815, member: 14176"] Just bought and installed a new Brother multi-function printer to replace a broken Canon printer. Installed the drivers and the printer is working fine. The scanned function works as well. But when I install "Brother iPrint & Scan", which is a software package that gives you more control of the scanning process, this software will not start. The process just terminates, and I find the following in Event Viewer: Event 1026, .NET Runtime Application: Brother iPrint&Scan.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.DirectoryNotFoundException at System.IO.__Error.WinIOError(Int32, System.String) at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean) at System.IO.DirectoryInfo.Create() at Rodem.UI.Wpf.Services.ApplicationAuthenticationService.GetApplicationAuthenticationFile() at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<>c__DisplayClass9_0.<SetAuthenticationInfo>b__0() at System.Threading.Tasks.Task.InnerInvoke() at System.Threading.Tasks.Task.Execute() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task) at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<SetAuthenticationInfo>d__9.MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task) at Rodem.UI.Wpf.Services.ApplicationAuthenticationService+<MarkAsAuthenticated>d__5.MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task) at Rodem.UI.Core.Services.ApplicationAuthenticator+<Authenticate>d__8.MoveNext() Exception Info: System.AggregateException at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean) at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetResultCore(Boolean) at System.Threading.Tasks.Task`1[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Result() at Rodem.UI.Wpf.App.OnStartup(System.Windows.StartupEventArgs) at System.Windows.Application.<.ctor>b__1_0(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object) at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run(System.Windows.Window) at Rodem.UI.Wpf.App.Main() Event 1000, Application Error Faulting application name: Brother iPrint&Scan.exe, version: 4.4.0.33, time stamp: 0x5d4cfad9 Faulting module name: KERNELBASE.dll, version: 10.0.18362.356, time stamp: 0x8c4198ab Exception code: 0xe0434352 Fault offset: 0x00113522 Faulting process id: 0x1eb0 Faulting application start time: 0x01d58ea92f1d9c51 Faulting application path: C:\Program Files (x86)\Brother\iPrint&Scan\Brother iPrint&Scan.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 4834c575-85e7-42d8-b2e4-01a0fd98199d Faulting package full name: Faulting package-relative application ID: Does anyone have any suggestion re what could be wrong and how to solve this? 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Application crash - Brother iPrint & Scan
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