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Message: [QUOTE="cjwynne, post: 215501, member: 13907"] Right - ready to throw the printer out the window!!! I have an Epson XP-352 and run via an iMac on OS X El Capitan. I have used the Epson cartridges since I purchased the bloody thing and have a stack of 3rd party cartridges from an older Epson that worked like a dream waiting on stand by. So, yesterday, black needed replacing - not an issue, I have loads of 3rd party ones. Had the message to say "not recognized". Loads and loads of research later i.e. downloading older firmware/figuring out how to get the blinkin printer in recovery mode etc etc etc - STILL. NOTHING. I ensure all cartridges are out of the printer when downgrading the firmware and then install the 4 colours into the damn thing (3 of which are still Epson Cyan, Magenta and the other one...with lots of ink left) and the black, thats a 3rd party, gets caught in the spotlight like a prisoner trying to escape. What am I doing wrong? Perhaps its because I can't find, for the life of me, firmware for the exact printer I have (Epson XP-352). Just numbers close to it (XP-300/400 etc). Earlier tonight, I thought, ah bollocks to it, i'll just buy the Epson black - but £50?!!?!?!! Sod that. back to the drawing board. *googles 'Printer Forums'*. And here I am. help. Please, for the good of my sanity - and my wife. [/QUOTE]