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Epson scan software not working
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[QUOTE="Kapitikarl, post: 213595, member: 12473"] Hi All, Working through an issue at the moment concerning my Epson Scan Software. The symptoms I am having is this: [LIST] [*]I click on the Epson Scan Icon on my dektop (or through start menu) [*]The software appears in my taskbar but no window opens on desktop [*]I hear the printer ready itself for scanning [*]The software disappears off my tasbar [/LIST] This issue only occurs on my desktop PC, it does not occur on my laptop. Some info about my desktop: [LIST] [*]WINDOWS 10 64 bit Version 1803 (OS Build 17134.191) - same as my laptop [*]Printer connected to Asus RT-AC88U router which has Asuswrt-Merlin OS V 384.6 via lan cable [*]Both laptop (via wifi) and desktop (via LAN cable) are connected to this router [*]Both have most up to date epson printer and scan drivers [/LIST] Some troubleshooting activities so far: [LIST] [*]Currently being escalated to Tier 3 support at Epson Head Office - but support is very sloooooowwwwww - hence my post today [*]Reinstalled windows [*]Reinstalled software [*]Installed Epson proprietary patches [*]Checked scan settings that epson printer is network [*]Ran through scan wizard settings on printer [*]Taken lan cable out of PC and plugged into laptop (scan software continues to work in laptop) [/LIST] If anyone has any serious suggestions, I would welcome the opportunity to try them out - I have googled quite a bit but nothing seems to work. Kind regards, K [/QUOTE]
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