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Message: [QUOTE="mwizenbe, post: 222980, member: 20674"] I have been fighting and struggling with Epson technical support for three weeks now. A summary: [LIST] [*]I never had problems scanning from the printer or from the computer until I upgraded my MAC to a MAC MINI M2 PRO running MAC VENTURA. Connection is via WIFI to the Hub. [*]I can scan from my computer the printer using Epson Scan 2 with no issues. [*]If I install Event Manager to try to scan from the printer – so the printer can identify the computer – the error problems begin. Error messages start appearing in the printer referring to connection problems as well as in the computer. And then error messages also start appearing if I try to scan from the computer – they have all already been shared with you. [*]I must uninstall Event manager, restart the computer to regain the ability to scan from the computer. [/LIST] The problem is that they can not get past their basic script questions - "is your printer on?", "did you install Scan 2" and so on. They have no idea what I am talking about, are not interested, and basically just hang up and/or cut me off once they get to the point they can not answer... And then when I re-contact them, it is like I have never contacted them before! I do not know what else to do... Any suggestions? [/QUOTE]