Epson Technical Support is basically useless...

[mwizenbe]

I have been fighting and struggling with Epson technical support for three weeks now.

A summary:

• I never had problems scanning from the printer or from the computer until I upgraded my MAC to a MAC MINI M2 PRO running MAC VENTURA. Connection is via WIFI to the Hub.
• I can scan from my computer the printer using Epson Scan 2 with no issues.
• If I install Event Manager to try to scan from the printer – so the printer can identify the computer – the error problems begin. Error messages start appearing in the printer referring to connection problems as well as in the computer. And then error messages also start appearing if I try to scan from the computer – they have all already been shared with you.
• I must uninstall Event manager, restart the computer to regain the ability to scan from the computer.

The problem is that they can not get past their basic script questions - "is your printer on?", "did you install Scan 2" and so on. They have no idea what I am talking about, are not interested, and basically just hang up and/or cut me off once they get to the point they can not answer... And then when I re-contact them, it is like I have never contacted them before!

I do not know what else to do... Any suggestions?

 

[Niall]

I can only CONFIRM their customer support is Non Existent/CRAP. Sorry I cannot assist with you're problem.

 

[Peter E]

My Epson 2800 will not find my home wifi, though it sees other homes' wifi. I spent 2 hours on phone, no help. Reset, manually entered the wifi address, updated firmware etc. They told me it's broken, but they're wrong.
are there other Epson forums?

 

[odunn]

Ya all you get is india with a clueless idiot that cares nothing except trying to void your warrenty

 

[hartPrint1324]

anyone familair with the epson wf 2860? The feeder is not working when I try to copy. It's definitely a setting issue but can't seem to get it to work. Any insight?