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Message: [QUOTE="Meredith098, post: 232384, member: 23920"] Hi, It sounds like there are a few things to check. First, make sure the document size and format match the settings on your printer, as any mismatch could cause partial scans. Also, ensure that both the printer’s firmware and the scan-to-mail utility are up to date, as outdated software can sometimes cause issues. It’s also worth double-checking your SMTP server settings to ensure they’re configured correctly. If possible, try using a different email client or device to rule out any client-specific glitches. Lastly, check your network connection, as any instability could affect the scan-to-email process. [/QUOTE]