Horizontal Line Only From PCs

Joined
Mar 9, 2022
Messages
1
When we print from any of our Windows devices to our Brother HL-L2340DW printer there is a black line about 2 inches from the top of the page on every document. There is no black line when printing from any iOS device or when printing reports directly from the printer. Any suggestions
 
Joined
Mar 4, 2022
Messages
28
Very strange, what windows are you using, have you seen if there are any updates for your printer model. If it was a toner or drum unit issue, it should do it from all printouts.
Does it do this from any document you print from the windows device, for example from word, internet, excel
 
Joined
Jul 11, 2020
Messages
134
When we print from any of our Windows devices to our Brother HL-L2340DW printer there is a black line about 2 inches from the top of the page on every document. There is no black line when printing from any iOS device or when printing reports directly from the printer. Any suggestions
Is this still happening? Can you post a photo?
 

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