HP 7645 ENVOY Cartridge Problem

Discussion in 'Printer Repair' started by bellalupo, Mar 24, 2020.

  1. bellalupo

    bellalupo

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    Need Help with a HP 7645 Envoy Printer's Ink Cartridge Problem

    HP 7645 Envoy Error message:
    "Remove & reinstall the indicated ink cartridge making sure it is correctly installed & than touch OK".

    I have repeatedly removed & reinstalled both cartridges correctly but keep getting the same message. Unable to print, scan or copy because of this error message. Someone suggested I update the firmware but because of the error message I could not perform the update.

    Best Buy is unable to replace the 2 HP 62 cartridges which I purchased last winter because I paid with cash and did not keep the receipt.

    I need the printer so any feedback or guidance is deeply appreciated. Thanking you in advance
     
    bellalupo, Mar 24, 2020
    #1
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