HP Envy 5020 Printer off line.

Jul 12, 2020
my Printer is coming up with an error message "cartridge cannot be used until printer is enrolled in instant ink"
The printer is six months old and I enrolled in the instant ink scheme at the time of purchase.
I have checked my account and I am enrolled in the scheme. I have even tried changing routers to no avail!

I am desperate! so any help would be much appreciated.
Many thanks in advance .
kairos 1

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