HP ENVY 5540 - Hidden Service menu

Discussion in 'Hewlett Packard' started by jeb0007, May 21, 2017.

  1. jeb0007

    jeb0007

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    Hello.. I have been advised by HP to use the Hidden Service menu on the ENVY 5540 to reset the printer back to the manufacturers default but they wont tell me how to access it.

    I believe it is relating to touching the edges on the LCD display in a particular order but it is strange they are not allowed to tell customers how to do it even though they told me to do it.. Any guidance would be appreciated

    Thanks
     
    jeb0007, May 21, 2017
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  2. jeb0007

    ruffin

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    What OS do you have, Windows or Mac?

    If windows, navigate as follows:

    Control Panel -> Devices & Printers -> Right Click Your Printer Icon -> Select Printer Preferences
    Select Restore Factory Defaults Under Each Tab (Or Select the Defaults Desired)

    Advise
     
    ruffin, May 21, 2017
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  3. jeb0007

    jeb0007

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    Hello.. I had tried that already but HP say the hidden menu that will show up in the LCD display resets all the Hardware/ Firmware and not just a default.

    I have found some of the hidden ways for other HP models but not for the NVY 5540.
     
    jeb0007, May 21, 2017
    #3
  4. jeb0007

    ruffin

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    Ok Jeb:

    View This Video:



    And This Video:



    Be very careful, when accessing this menu.
    We do not endorse use of this menu by end users.
    Service menus for maintenance personnel only!
     
    Last edited: May 21, 2017
    ruffin, May 21, 2017
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  5. jeb0007

    jeb0007

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    Hello it is different on the envy 5540.. I have now got the secret menu access sequence to get it reset,, and now it works as it should,,,
     
    jeb0007, May 31, 2017
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  6. jeb0007

    printerunknown

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    What was the combination for the 5540? Can you share jeb0007
     
    printerunknown, Jan 9, 2018
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  7. jeb0007

    jeb0007

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    It is a hidden menu that comes up when you press the buttons in the order mentioned.

    When the printer is On press BL, BL, BL, BL in quick succession (bottom left button.)
     
    jeb0007, Jan 9, 2018
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    LRSO and printerunknown like this.
  8. jeb0007

    printerunknown

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    Thanks so much, this worked
     
    printerunknown, Jan 9, 2018
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  9. jeb0007

    jeb0007

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    That's great. Glad i could help
     
    jeb0007, Jan 9, 2018
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  10. jeb0007

    LRSO

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    Thanks, I successfully access the service menu.

    How can I reset the counters to be able to use a refilled cartridge?
     
    LRSO, Feb 4, 2018
    #10
  11. jeb0007

    jeb0007

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    Unfortunately I don't know....
     
    jeb0007, Feb 4, 2018
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  12. jeb0007

    AndyWA

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    Thanks, that fixed my problem too - the printer had decided it couldn't print in colour and didn't have a duplexer installed.
     
    AndyWA, Feb 10, 2018
    #12
  13. jeb0007

    jeb0007

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    Glad it has helped to solve your problem :)
     
    jeb0007, Feb 11, 2018
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