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Message: [QUOTE="adyuth, post: 234121, member: 30095"] My experience with the HP Envy 6055e reflected those same problems. Resetting the Wi-Fi and choosing the 2.4 GHz band alone will not suffice; upgrading the printer firmware and updating the drivers before running the HP Smart setup is a must. In case HP Smart continues to show the printer as offline, your last recourse should be removing the printer from the app, rebooting both the printer and router, and then doing the installation all over again. Sometimes, the old HP software elements are the root cause of the connection failure during the pairing process. In case you are in need of the latest HP tools and driver resources, I found this page to be quite useful: [URL]https://printerdrivers.com/hp-image-assistant/[/URL] This will help you in recognition and updating of HP software components which might be the source of the connectivity troubles. [/QUOTE]