It seems like you're having an issue with the Cassette 1 on your WF-7620. If it's not functioning as expected, here are a few troubleshooting steps you can try:
Check for Paper Jams:
Make sure there are no paper jams in Cassette 1. Even a small piece of paper stuck in the tray can cause issues.
Paper Size and Type Settings:
Confirm that the paper size and type settings on the printer match the settings for the paper loaded in Cassette 1. The printer may not recognize the tray if the settings are incorrect.
Reload Paper:
Remove the paper from Cassette 1, fan the stack to prevent sticking, and reload it. Ensure that the paper is aligned properly and not exceeding the tray's capacity.
Clean the Paper Feed Rollers:
Over time, paper dust and debris can accumulate on the paper feed rollers. Cleaning them with a lint-free cloth or a small brush may improve the tray's performance.
Update Firmware/Drivers:
Check if there are any firmware or driver updates available for your printer. Keeping the software up-to-date can resolve compatibility issues.
Reset the Printer:
Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Power the printer on and check if Cassette 1 is functioning.
Contact Support:
If the issue persists, it may be a mechanical problem. In such cases, it's advisable to contact the printer manufacturer's support or refer to the printer manual for further assistance.
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.
