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Message: [QUOTE="websnail, post: 227486, member: 15726"] I'm going to respectfully call that a load of absolute bull pucky. Your own video shows the WICReset app being used, not some other system. For anyone who's reading this. I recommend you do the following. - Download the app. - Use 7zip to extract the exe to a new folder - Open the extracted folder and you will find two EXE files called helpwire32/64... - Lookup these files and you'll find they are part of a remote support system called HelpWire There are no other applications or drivers other than those used to provide remote USB connectivity to a third party. These clowns get you to install this so you can effectively contact them with your "key", then they remotely access your computer to complete the reset using WICReset. If you need further evidence check the instructions for WICReset on YouTube and elsewhere so you can see most of the process is covered by that already. To be absolutely clear if these folks were being genuine and sensible about this they would be offering this sort of thing as a service, transparently for the plenty of people who really struggle with technology. Although frankly the WIC Reset connect "app" is just as complicated as the real deal. ...but no they don't. Instead there's this BS exterior that stinks to high heaven while making these claims about patents, certified programs, etc... I mean seriously. And to you M44... Do yourself a favour. Quit while you're behind. [/QUOTE]