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Message: [QUOTE="ruffin, post: 211692, member: 9684"] What operating system do you have (Windows 7, Windows 10, Mac)? Do you have original Epson Install CD? Is printer USB connected? QXEA Common error that occurs when the carriage is jammed due to the packaging material being stuck in way. Cartridges may not be seated properly. Ensure there is no material or tape stuck inside and the cartridges are seated properly. Re-seat cartridges (remove and re-install each cartridge - Push down and listen for definite click) If you cant remove cartridges because carriage locked to right, turn power on and immediately unplug power cord from wall outlet. Move Carriage to center. Here is Youtube video that may help: [MEDIA=youtube]8HzzyebYOdE[/MEDIA] [/QUOTE]