KYOCERA TASKalfa352ci printing issue

Sep 5, 2023
The past two months I have a printing issue with Kyocera Taskalfa 352ci.

Suddenly starting to prints too far down the page (leaving gap 4cm) No matter what the margins are.
See the photo.
The technician who came did not find anything wrong with the hardware or the software of the printer (It have only 1.374 prints). He did also a Firmware Upgrade but did not fix the problem.

No matter from where I send the printing (from scanner of the printer or from pc) is always starts the printing on the page leaving a huge gap on top.
printing issue in Taskalfa 352ci.JPG

The same result when I print a status page from printer.

Any idea?

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