Network printer Canon IR3300 stops working frequently

Discussion in 'Canon' started by zillah, Dec 22, 2009.

  1. zillah

    zillah

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    Hi Experts


    I have got a client who has a Canon IR3300 network printer shared on a server 2003 (AD environment)

    I shared the printer (it has a static ip address 192.168.0.126)

    There are 7 client (means 7 workstations windows XP SP3 ) , all of them can print (yes they can print without any problem) without any problem.

    All of the sudden next day when they try to print a message pops up (I can not recall an exact phrase for the message) that printer cannot print check printer driver or connectivity or a printer is powder on ,,,,I forgot what the exact word of the error message

    What I use to do, if I ask the user to log off and log on again or restart a PC he/she can print …….I do not why !!!!!


    I disabled a firewall on all PCs (although firewall has configured for File and Printer Sharing Exception).

    When the printer does not print still I can ping the printer and display web page of the printer by from all workstations

    Services > Printer Spooler is running automatically

    When a domain user can not print and if I check the printer properties ( right click )

    Code:
      Printer properties cannot be displayed. The print spooler service is not running
    But if a user domain can printer then there is no such an error message as above

    What type of troubleshot should I carry out to solve this issue ?

    I have been in this situation for 2 weeks and it is really embarrassing every day I receive a call the printer is not working.

    Thanks
     
    zillah, Dec 22, 2009
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  2. zillah

    zillah

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    I have just check one of the workstation to test the printer again and I received this error
    h**p://img198.imageshack.us/i/errormessageq.jpg/


    Please be aware that a domain user can not run this :

    1. Click on Start button
    2. Choose Run
    3. type in “Services.msc” without the quote marks
    4. Enter
    5. Scroll to Print Spooler – should show if spooler is running
    6. Select
    7. On left side, click start or restart
     
    zillah, Dec 22, 2009
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