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Paper jam with Brother MFC 9330CDW printer. Burnt paper stuck to roller.
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[QUOTE="NPT, post: 210696, member: 10813"] Hi all, We currently use a Brother MFC 9330 CDW laser printer in our office. I was wondering if anyone had any advice when dealing with a paper jam that involved a number of pages being wrapped around a roller on the rear of the machine (apologies for the low quality images): [ATTACH=full]794[/ATTACH] [ATTACH=full]795[/ATTACH] [ATTACH=full]796[/ATTACH] I think this particular roller adds heat to each page that moves through it, but somehow a few pages were wrapped around it and were burnt onto it. We managed to scrape off a lot of the burnt paper but some still remains. We thought we scrapped off enough of the paper to run a few test pages but they either printed out blotchy or continued to jam. We don't know of any way to open this machine that wouldn't void our warranty (its 6 months old at most). Does anyone know if this is a problem we can fix ourselves or would it be necessary to send it back to the manufacturer? Many thanks for any suggestions! [/QUOTE]
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Paper jam with Brother MFC 9330CDW printer. Burnt paper stuck to roller.
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