Paper jam with Brother MFC 9330CDW printer. Burnt paper stuck to roller.

Discussion in 'Printer Repair' started by NPT, Aug 2, 2017.

  1. NPT

    NPT

    Joined:
    Aug 2, 2017
    Messages:
    1
    Likes Received:
    0
    Hi all,

    We currently use a Brother MFC 9330 CDW laser printer in our office. I was wondering if anyone had any advice when dealing with a paper jam that involved a number of pages being wrapped around a roller on the rear of the machine (apologies for the low quality images):

    IMG_20170802_165248.jpg IMG_20170802_165239.jpg IMG_20170802_165153.jpg

    I think this particular roller adds heat to each page that moves through it, but somehow a few pages were wrapped around it and were burnt onto it. We managed to scrape off a lot of the burnt paper but some still remains. We thought we scrapped off enough of the paper to run a few test pages but they either printed out blotchy or continued to jam.

    We don't know of any way to open this machine that wouldn't void our warranty (its 6 months old at most). Does anyone know if this is a problem we can fix ourselves or would it be necessary to send it back to the manufacturer?

    Many thanks for any suggestions!
     
    NPT, Aug 2, 2017
    #1
    1. Advertisements

  2. NPT

    jmarty420

    Joined:
    Aug 8, 2017
    Messages:
    1
    Likes Received:
    0
    Private
     
    jmarty420, Aug 8, 2017
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.